Frequently Asked Questions

Yes. You'll have the same dedicated domestic cleaner each visit. If your regular cleaner goes on holiday or is off sick, we proactively manage a temporary replacement — always a fully vetted, DBS police checked local cleaner, never a stranger.

Every cleaner is vetted at their own home before being matched with a household. We check: identity, proof of address, employment history, personal references, eligibility to work in the UK, and complete a full DBS police check. Only 1 in 10 applicants make our team.

Yes — every single cleaner is a DBS police checked cleaner. These checks are completed and verified before the cleaner is matched with a household, never afterwards.

Yes. For your absolute peace of mind, every clean is covered by our comprehensive £2 million public liability insurance policy for accidental property damage.

Our flat rate for regular weekly or fortnightly cleaning is £21.95 per hour, with a minimum booking of 2 hours per visit. For one-off Spring Cleaning, we offer a fixed package of £150 for 5 hours of deep detailing. There are no registration fees or hidden agency costs.

No. We specialise exclusively in regular weekly/fortnightly domestic maintenance cleaning and one-off Spring Cleaning. By focusing solely on regular home care, we keep our service standards exceptionally high and our cleaners consistent.

You do. Your cleaner uses your own cleaning products, vacuums, and mops. This ensures that you control exactly what chemicals are used in your home (important for allergies and children) and completely eliminates the risk of cross-contamination from other households.

That is entirely up to you. Many clients are home during the clean, while others prefer to be out. Once trust is established, most clients choose to provide a spare key or use a key safe, which we store and handle under secure, insured key-holding guidelines.

Not at all! We match pet owners with domestic cleaners who are comfortable around dogs, cats, and other animals. We will note down your pet's name and any special instructions (like keeping certain doors closed) prior to matching.