Privacy Policy

Last updated: June 14, 2026

At Cleaning Services Wokingham (we, us, our), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website cleaningserviceswokingham.co.uk, request a quote, or use our domestic cleaning services in Wokingham, Bracknell, and the surrounding areas.

We act as the data controller for your personal information under the UK General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.

1. Information We Collect

We may collect and process the following types of personal information:

• Contact Information: Your name, home address (where cleaning services will be performed), phone number, and email address.
• Service Requirements: Information about your home, such as the number of bedrooms, bathrooms, presence of pets, and specific cleaning preferences.
• Financial Information: Payment details (processed securely via our banking partners; we do not store raw credit card numbers on our servers).
• Communication Records: Records of your correspondence with us (via emails, contact form enquiries, calls, or WhatsApp messages).
• Technical Data: Your IP address, browser type, operating system, pages viewed, and other analytical information collected during your website visit.

2. How We Use Your Information

We use the data we collect for the following lawful purposes:

• To Provide Services: Processing your request for a quote, arranging an introduction to a vetted cleaner, managing schedules, and facilitating communication between you and your matched cleaner.
• Customer Support: Responding to your enquiries, handling replacements during cleaner illness or holiday, and resolving service feedback.
• Billing and Administration: Processing payments, tracking agency fees, and managing accounts.
• Compliance and Legal Obligations: Verifying identity and proof of address for security, maintaining business records, and complying with UK tax and legal requirements.
• Service Improvements: Monitoring website usage trends and analytical data to improve our online experience.

3. Vetting & Data Sharing

As Cleaning Services Wokingham is an introductory cleaning agency, matching householders with vetted, self-employed domestic cleaners:

• We share your name, cleaning address, contact number, and service requirements with the specific cleaner matched to your home.
• We do not sell, trade, or rent your personal information to third-party marketing companies.
• We may share your data with trusted third-party service providers (such as website hosts, analytics tools, or email dispatch systems) who assist us in running our business, provided they agree to keep this information confidential and comply with data protection regulations.

4. Data Retention

We will only retain your personal data for as long as is necessary to satisfy the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, customer records are held for the duration of the cleaning contract and up to 6 years following contract termination to comply with financial audits.

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information from accidental loss, unauthorised access, alteration, or disclosure. All database access is restricted and communications with our website are encrypted using Secure Socket Layer (SSL) technology.

6. Your Legal Rights

Under the UK General Data Protection Regulation (UK GDPR), you have specific rights regarding your personal information, including:

• The Right of Access: You can request a copy of the personal data we hold about you.
• The Right to Rectification: You can request that we correct any incomplete or inaccurate data.
• The Right to Erasure (Right to be Forgotten): You can request that we delete your personal information, subject to legal retention obligations.
• The Right to Restrict Processing: You can request that we suspend processing your data under certain conditions.
• The Right to Data Portability: You can request a copy of your personal data in a structured, machine-readable format.
• The Right to Object: You can object to the processing of your data, particularly for direct marketing.

To exercise any of these rights, please email us at bookyourcleaner@cleaningservicewokingham.co.uk.

7. Cookies and Tracking

Our website uses cookies to distinguish you from other users and enhance your browsing experience. For more information, please read our dedicated Cookie Policy.

8. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer: